Plan with clarity
Frequently Asked Questions
Answers about booking, payment, airport transfers, flight delays, cancellation terms, car seats, pets, NYC transfers, local ride limits, and more.
Ride Questions
How do I book a ride?
Call or text 609-665-9662, or use the request quote form with your pickup, drop-off, date, time, passenger count, and trip details.
Do I need to pay in advance?
Yes. Full payment is required in advance to schedule a ride. Once the invoice is emailed, you have 12 hours to pay and secure the reservation.
How far ahead should I book?
Booking at least one week in advance is recommended, especially for airport transfers, events, NYC transfers, and longer trips.
Do you offer local rides?
The service does not provide local rides under 15 miles.
Do you provide medical transportation?
No. Medical appointments and medical transportation are not provided.
Are car seats or booster seats available?
Yes. Car seats and booster seats are available at no extra cost when requested during booking. Parents or guardians should confirm the correct seat type and child safety needs.
Are pets allowed?
Yes. Pet-friendly rides are available. Please mention pets when booking so the vehicle and schedule can be planned appropriately.
Do you provide airport transportation?
Yes. Airport transfers are available for South Jersey and Philadelphia travelers, including PHL airport transfer service.
Do you track flights?
Yes. Flights are tracked for airport pickups, but customers should still notify the business as soon as possible about flight changes or delays.
What happens if my flight is delayed?
If a delayed flight causes pickup to be missed and the driver is already booked at the new landing time, you receive 100% credit toward a future ride.
Do you go to New York City?
Yes. New York City transfers are available by advance booking and are scheduled based on availability.
What is your cancellation policy?
Cancel at least 5 days ahead for 100% credit toward your next ride. Cancel 48 hours ahead and no refund is provided.
What happens if weather causes cancellation?
The business reserves the right to cancel due to weather. Weather cancellations are refunded 100%.
Can I book for concerts, casinos, sports games, or dinner nights?
Yes. Pre-booked transportation is available for concerts, casinos, sports games, dinner nights, cruise ports, and other events.
Do you offer round trips?
Yes. Round trips can be requested during booking and are scheduled based on availability.