Do I need to pay in advance?

Yes. Full payment is required in advance to schedule a ride. Once the invoice is emailed, you have 12 hours to pay and secure the reservation.

What is your cancellation policy?

Cancel at least 5 days ahead for 100% credit toward your next ride. Cancel 48 hours ahead and no refund is provided.

The business reserves the right to cancel due to weather. Weather cancellations are refunded 100%.

Ride policies

Plain-English ride policies for payment, scheduling, pickup readiness, service limits, cancellations, flight delays, and weather.

Full payment is required in advance to schedule a ride.
Once your invoice is emailed, you have 12 hours to pay and secure the reservation.
Service is first come, first served and is subject to driver availability.
Booking at least one week in advance is recommended for the best chance of securing your preferred day and time.

Customers should be ready at the scheduled pickup time.
Passenger count, luggage count, car seat needs, pets, additional stops, and return trip needs should be shared during booking.

Cancel at least 5 days ahead to receive 100% credit toward your next ride.
Cancel 48 hours ahead of the scheduled ride and no refund is provided.
Flight delays and cancellations happen. The business tracks flights, but customers should notify the team as soon as possible.
If a delayed flight causes the pickup to be missed and the driver is already booked at the new landing time, the customer receives 100% credit toward a future ride.
The business reserves the right to cancel due to weather. Weather cancellations are refunded 100%.